Terms and Conditions Club 99 – Member Rights and Responsibilities

1 Introduction and Acceptance of Terms

Welcome to club 99, an online entertainment and gaming platform operating under the domain https://club99.bz. This Terms and Conditions document ("Terms") constitutes a binding agreement between you ("Member" or "User") and club 99 ("Platform", "we", "us").

By accessing, registering for, or using any part of the club 99 platform — whether via web browser, mobile app, or any other device — you automatically agree to be bound by all terms, conditions, policies, and guidelines contained in this document, together with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you disagree with any part of these terms, please stop using the platform immediately. club 99 reserves the right to modify these terms at any time by providing reasonable notice to members via the platform or your registered email.

2 Eligibility & Account Registration

To register and use club 99 services, you must meet all of the following eligibility requirements at all times:

• At least 18 years old on the date of registration.
• A Malaysian citizen or permanent resident legally eligible to use online entertainment platforms.
• Not listed under any self-exclusion program for gambling activities.
• Registering using accurate, complete, and up-to-date personal information.
• Not holding any other active club 99 account or any account previously terminated.

Each user is only permitted to hold one personal account. club 99 uses an advanced detection system to identify multiple accounts. If more than one account is found to be linked to the same individual – via IP address, device information, financial details, or other means – all accounts in question will be suspended pending investigation.

Identity verification (KYC) is mandatory for all members before the first withdrawal is processed. Required documents may include an identification card, proof of address, and bank account details. This process is typically completed within 24 to 48 business hours.

3 Deposits, Withdrawals & Financial Transactions

Club 99 supports a wide range of payment methods popular in Malaysia, including DuitNow, bank transfers to Maybank, CIMB, Public Bank, RHB and other local banks, as well as Touch 'n Go eWallet and GrabPay.

Deposit

• The minimum deposit amount is RM 20 per transaction.
• Deposits are typically credited to your account within 2 to 5 minutes.
• Club 99 does not charge any processing fees for deposits.
• All deposits must be made from legitimate financial sources in the name of the registered member.

Withdrawal

• The minimum withdrawal amount is RM 50 per request.
• Withdrawals are processed within 5 to 30 minutes after approval for accounts that have completed KYC.
• Withdrawals can only be made to a bank account or digital wallet registered under the same member's name.
• Club 99 reserves the right to request additional documentation before approving withdrawal requests that exceed certain limits.
• Any withdrawal attempt suspected of involving money laundering will be reported to the relevant authorities.

A summary table of transaction limits is as follows:

4 Bonuses, Promotions & Wagering Requirements

Club 99 offers a variety of promotions and bonuses to members from time to time, including welcome bonuses, reload bonuses, daily cashback, and exclusive VIP offers. All promotions are subject to specific terms stated on the respective promotions page.

The general terms applicable to all club 99 bonuses and promotions are as follows:

• Each promotion may only be claimed once per member, per household, per IP address, and per device, unless otherwise stated.
• Bonuses cannot be transferred, sold, or directly converted to cash without fulfilling the wagering requirements.
• The welcome bonus wagering requirement is between 20x and 35x depending on the bonus type – full details are stated on the Promotions.
• Club 99 reserves the right to void any bonus suspected of being obtained through dishonest means or through coordination across multiple accounts.
• All bonuses have a validity period that must be met before the specified expiry date.

5 Game Rules and Member Conduct

All games offered at club 99 – including slots, Live Casino, roulette, blackjack, baccarat, and other table games – are subject to their respective game rules available within each game. Audited random number generator (RNG) results are final.

Members are required to conduct themselves with courtesy and respect toward all other players and dealer staff during Live Casino sessions. The following behaviour is strictly prohibited:

• Using automation software, bots, or third-party assistance tools to play.
• Colluding or cooperating with other players to gain an unfair advantage.
• Exploiting any technical bugs or system vulnerabilities – any bug discovered must be reported to customer support immediately.
• Uploading, sending, or distributing offensive, threatening, or unlawful content through the platform.
• Making false claims or defaming club 99 or its staff on any public platform.

6 Account Suspension and Termination

Club 99 reserves the right to suspend or terminate any member's account, at any time and without prior notice, for reasons including but not limited to:

• Violation of any terms stated in this document.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to provide the required KYC documentation within the stipulated timeframe.
• Using multiple accounts or sharing an account with another individual.
• Attempting to illegally influence the outcome of any game.

Members who wish to voluntarily close their account may do so by contacting the customer support team. Any valid remaining balance (excluding bonus funds with unfulfilled wagering requirements) will be returned within 7 business days.

7 Liability Limitations & Disclaimers

Club 99 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Service interruptions caused by system maintenance, technical disruptions, or circumstances beyond our control.
• Disputed game results raised after the 30-day complaint period has elapsed.
• Losses resulting from unauthorised access to your account due to negligence in safeguarding your password.
• Changes in currency exchange rates where applicable.

The club 99 platform is provided "as is" and we make no guarantee that the service will be free from interruptions or errors at all times. However, we are committed to resolving any technical issues as promptly as possible.

8 Privacy and Data Protection

Club 99 takes the protection of each member's personal data seriously. All information collected during registration and platform use is processed in accordance with our Privacy Policy, which complies with Malaysia's Personal Data Protection Act.

Your personal information is used solely for account management, transaction processing, identity verification, and service-related communications. We do not sell, rent, or share your personal information with third parties without your consent, except where required by law.

For full details on how we handle your data, please read Privacy Policy us.

9 Responsible Gaming

Club 99 is committed to responsible gaming practices and provides a range of tools to help members manage their gaming habits in a healthy way. Available tools include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Restrict the total loss permitted within a set period.
• Session Time Limit: Set a time limit for each of your gaming sessions.
• Self-Exclusion: Option to self-exclude temporarily (1 week to 6 months) or permanently from the platform.
• Gaming Break: Temporarily suspend access to your account for a set period of time.

If you or someone you know is showing signs of problem gambling, please seek help immediately. For more information, visit the Responsible Gaming us.

10 Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the operations of the club 99 platform. Any disputes arising from or in connection with these terms shall first be resolved through good-faith negotiation between both parties.

To submit a formal complaint or dispute, please contact our customer support team via live chat or email at [email protected], including your account information, relevant transaction details, and a full description of the issue. All complaints will be investigated and responded to within 5 business days.